It can take time to get the right window replacement company. Just like it can be difficult to choose a doctor, mechanic or general contractor, it is not different with a window replacement company. One important thing that you can do to make the right choice of a window replacement company is to pre-screen on the telephone. When you ask just a few questions before setting up a home visit, it is possible to do away with window installers who don’t meet your expectations and save on money and time.
You need to note that when you contact the window replacement company requesting for information, they will begin to see you as a potential customer and you will find them to be very eager to get information on the job. They may bombard you with questions about the project such as type, number and material preference for the window. They will also ask you questions such as when you expect the project to be completed and the amount of money that you are willing to spend. Here are a few questions i asked one while i lived in St. Charles, MO, that you should ask the window replacement company to find out if they meet your need.
What is the workmanship warranty policy of the company?
In most cases, the contractor workmanship offer one year warranties. It is worth noting that longer warranties aren’t necessarily better than the shorter warranties. The most important thing is the ability of the company to stand behind their warranties. The best way to find out this is by searching for customer referrals.
It is important for the companies to warrant their workmanship. They should also use products from manufacturers who warrant windows against manufacturing defects. These two warranties are important if the window system is to be covered.
What is the policy of the company in solving complaints?
Find out how the company handles complaints when they arise. Ask them to give you a referral to a job that had a complaint. Find out if they have had their license suspended and why. You can also talk to organizations such as the BBB to find out if there are any complaints that have ever been lodged against the company. To find out about the reputation of the contractor, find out how they handled the complaint.
How long has your company been in operation?
This is another important question that you need to ask the window replacement company. It is obvious that the longer the company has been in business, the better. When you get a response that the company has been in business for a period that is shorter than 3 years, it is sign that it could be an unstable business. However, this is not a clear indication that the company offers poor services since everyone has to start somewhere but it should be a reason to carry out further research on the company. You can use references to be able to double check the business particularly if it is new.
When you ask these 3 questions, it is possible to make the right choice of a window replacement company.